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At some stage, we will find ourselves having to have a difficult conversation – whether it be with a team member, our Manager, a Director, or even a customer. For many people, if they had a choice, they would rather avoid that conversation and hope that the ‘issue’ simply blows over. We must understand that difficult conversations are inevitable – and to conduct them successfully will take understanding, empathy, patience, and a professional approach. We need to learn to lean in to these conversations.
